A critical component of each Covalent Subscription is world-class support. Included with all Subscription offerings, Covalent support ensures that customers receive the priority service needed for a quick resolution of technical problems as they occur. The Covalent support team solves emergencies and dedicates their attention to the customer's issues until they are resolved. Covalent's support team will also help customers identify and address potential problems before they happen, minimizing the risk of downtime of critical business applications. Additionally, our experts can help save you from expensive hardware purchases by helping to optimize current IT infrastructures.
All Terracotta Subscription's include: a standard, certified software build, product updates, security patches, access to Covalent's online Knowledge Base and FAQ, as well as downloadable documentation and technical support all for a single price.
Subscription's for Terracotta are available in 2 different plans: a Business Hour Plan and a 24x7 Plan. Each Subscription offering differs in the degree of responsiveness and the hours incidents can be reported.
| Subscription Plan |
Response Time |
Support Channel |
Contacts |
Incidents |
Hours of Operation |
| 24x7 |
2 hours |
Online/Phone |
4 |
Unlimited |
24x7 |
| Business Hour |
4 hours |
Online/Phone |
4 |
Unlimited |
6:00-18:00 (Pacific), Mon-Fri |
24x7 Subscription
The 24x7 Subscription plan is the obvious choice of enterprise customers with mission critical
applications, where any and all production issues must be addressed and corrected
quickly. With 24x7 support you can rest assured that your web server infrastructure
is being supported by the foremost experts in the world.
Business Hour Subscription
The Business Hour Subscription is intended for customers requiring unlimited telephone and online support for business applications with a rapid response. Customers who choose the Business Hour Subscription will be able to contact the Covalent Support organization an unlimited number of times between 6:00 AM and 6:00 PM (Pacific) for the life of the subscription term.
Please contact us at sales@covalent.com for additional information and specific details on subscription plans from Covalent Technologies. Or, if you prefer to talk with us live about our services, call us at 800/444-1935 or 925/974-8800.
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Apache Axis is the most popular open source Web services framework...Given the popularity of this framework for business-critical applications, enterprise users will no doubt appreciate the availability of professional service offerings.
