Technical Support - Apache Roller

Crucial to the adoption of Apache Roller as a critical infrastructure component is the reassurance that comes with enterprise-level support. Covalent Enterprise Support goes beyond the availability of technical support engineers. It includes a depth of knowledge about the Apache Roller open-source product and key add-on modules that is unmatched in the industry. Having an unrivaled team of ASF developers at Covalent puts us in the best position of being able to provide the requisite degree of support for Apache Roller. These offerings are provided in three categories for engagement at the appropriate level of urgency, cost and scalability.

Covalent’s world-class support ensures that customers receive the priority service needed for a quick resolution of technical problems as they occur. The Covalent support team solves emergencies and dedicates their attention to the customer's issues until they are resolved. Covalent 's support team will also help customers identify and address potential problems before they happen, minimizing the risk of downtime of critical business applications. Additionally, our experts can help save customers from expensive hardware purchases by helping to optimize current IT infrastructures.

Covalent Enterprise Support is available in 3 different plans. From an incident-based plan to complete 24x7 coverage, Covalent offers a plan that meets the needs for responsive, world-class support of Apache Tomcat. All plans include access to Covalent’s online Knowledge Base and FAQs, as well as downloadable documentation. Each plan differs in the degree of responsiveness, the hours incidents can be reported, and the support access mechanism (online and/or phone).

24x7 Support
24x7 support is the obvious choice of enterprise customers with mission critical applications, where any and all production issues must be addressed and corrected quickly. With 24x7 support you can rest assured that your web server infrastructure is being supported by the foremost Apache and Tomcat experts in the world.

Business Hour Support
Business Hour Support is intended for customers requiring telephone and on-line support for business applications without the round-the-clock coverage supplied by the 24x7 program. Customers who choose Business Hour Support will be able to contact the Covalent Support organization an unlimited number of times between 6:00 AM and 6:00 PM (Pacific) for the life of the support agreement.

Online Support
Online support is our entry level plan, designed for customers with relatively few servers in a non-mission critical environment. Online Support is available on-line only and is offered from 6:00 AM to 6:00 PM (Pacific) with a targeted response time of 1 business day (usually much less). The Online Support plan is an annual plan that permits customers to submit 10 separate incidents during the twelve months of coverage. Additional incidents may be purchased at any time during the term of the support agreement.

OEM Support
OEM support services are available. For additional information, contact Covalent sales at 925/974-8800 or 800/444-1935 or via email at sales@covalent.com.

Please contact us at sales@covalent.com for additional information and specific details on support services from Covalent Technologies. Or, if you prefer to talk with us live about our services, call us at 800/444-1935 or 925/974-8800.